Haywood Rug - Maple 200x300

Pre-orders are made available for certain popular products on our website where we have an order placed and confirmed with the supplier, and a rough estimate of the container arrival (ETA) will be given, usually in month format. (eg. April/May, end of July)

ETAs are subject to change and unpredictable delays may sometimes occur - this is the nature of overseas importing and shipping due to current global shortages and disruption.

We do our best to maintain as accurate an estimate of arrival time as possible, as provided to us by our suppliers and shipping agent and update these on our website as soon as any changes occur – however please be aware that we have no way of guaranteeing that your product will arrive by this time, despite our best efforts.

Please also be aware that once the container arrives in port as per the ETA, it can take several days for clearance, delivery and unpacking at our warehouse before being available for pick-up or delivery. This can take up to 1-2 weeks if there are any delays in port but can also be as quick as 2 working days.

When you place an order for a pre-order product, you are agreeing to these terms of purchase and understand that potential delays may occur as set out above.

Please note that if you wish to cancel a pre-order for any reason (including delays) we may retain 20% of the total price paid to cover handling & loss of sale – as this is considered a ‘change of mind’ under our refund policy. However this may not apply in all cases and we are not unreasonable - please contact us if you have any concerns.