Frequently Asked Questions

Do you offer afterpay?

We do! We are excited to announce that we can now offer Afterpay on our online store - on all purchases under $2000*. Just select this option at checkout and you will be taken through to log in to Afterpay to confirm and complete your purchase.

Afterpay is an interest-free finance option that splits your purchase into 4 fortnightly instalments over 8 weeks – and unlike a traditional layby, we’ll send your order straight away!

Afterpay is available online only - we are not able to offer it for in-store purchases at this time.
Click here for more info at afterpay.com

* individual credit limits also apply

Do you deliver nationwide? how much does it cost to ______?

Yes! Please refer to our Delivery Information page for details and pricing. If you’re not in one of the main centres, please contact us for a delivery quote to your address.

What is your refund policy?

It is not our policy to provide a refund for ‘change-of-mind’ - this includes items not fitting into designated space, colours not ‘matching’, etc. We are importers of rustic handmade furniture, and natural flaws make each piece unique. So please choose carefully! We highly recommend taking measurements and being mindful before making a purchase. We will meet our obligations under the Consumers Guarantee Act if goods are faulty. No refunds or exchanges on sale items.

See our Terms & Conditions for more details on our refund policy.

Where is your furniture sourced?

To maintain our reasonable prices and a unique selection, we directly import a large majority of our furniture from well-trusted suppliers in 3 main locations - India, Indonesia and China. Most of our hard furnishings (tables, buffets, etc) are from 4 key suppliers throughout India and Indonesia, and most of our soft furnishings (sofas, armchairs, dining chairs) are from 3 key suppliers in China. We also deal with some NZ-based suppliers, who usually source their products from similar locations.

We’ve built long-standing relationships with these main suppliers over many years, and we work with each supplier to ensure ethical working conditions as well as a high quality standard.

Most of the designs and ranges are exclusive to us in New Zealand too – most of our furniture you won’t see anywhere else!

How does placing a ‘pre-order’ work?

Pre-orders are made available for certain popular products on our website where we have an order placed and confirmed with the supplier, and a rough estimate of the container arrival (ETA) will be given on the product page, usually in month format. Payment is made as usual, and we will contact you to arrange delivery or pick-up once the item has arrived, or if there are any major delays with the shipment.

ETAs are subject to change and unpredictable delays may sometimes occur - this is the nature of overseas importing and shipping due to current global shortages and disruption, so we do appreciate your understanding if these situations arise.

If you prefer not to pay in full before the product arrives, you can contact our store directly via phone or email and place a pre-order with a 20% deposit to secure. This is to cover handling & loss of sale if you change your mind and decide to cancel your order, which may be possible under certain circumstances.

See our Terms & Conditions for more details.

Do you do gift vouchers?

Yes! We offer two separate options for gift vouchers:

Online: click here to purchase. Online vouchers are valid for online store purchases only and available in values from $25 - $1000. Online vouchers are instant - your recipient will receive it immediately so these are best for last minute gifts! Please note: online vouchers cannot be redeemed in our physical Christchurch store.

In-store: In-store vouchers can be redeemed on purchases at our Christchurch store location, and can be made out to any amount. Purchase either in-store or over the phone, and we can post anywhere NZ or send via email to the recipient! If you can’t make it in store, give us a call on 03 377 5166 or email us at hello@loftfurniture.co.nz to purchase.

What are your warranty details?

We offer a minimum one year warranty on all items purchased, although some items have a further warranty - please contact us for more specific item warranty information.

Do you offer a trade / designer discount?

Yes, we regularly work with designers and other commercial clients to help them achieve the perfect look for any space! We just need a few details from you to register your interior design, home staging, architecture or other commercial business with us and you may be eligible for a discount off the entire Loft range (excluding sale items).

To register, please email us at hello@loftfurniture.co.nz with the following details:
Business Name:
Full Name:
Contact Number:
Address:
Website:
Social Media: (if applicable)

We will be in touch to confirm and provide you with more details.

Do you have an appro service?

Yes - we offer an instore Appro service on full-priced homeware items at our physical Christchurch store. This means that you can make the purchase on Appro and take the item home - and if it doesn’t work, return it to our store by the end of the following day for a full refund. A credit note will be given for any returns made after 1 day and within 7 days. We can be flexible with these terms at our own discretion. Items must be returned in the condition they were sold in. To receive these Appro terms you must let our staff member know that you would like Appro applied to your purchase.
Appro is not available on sale items, or on purchases from our online store.

Is everything in your store Shown on your website?

I’m afraid not - it would be near impossible to keep up with all the stock coming and going from our physical Christchurch store! We are always working our hardest to maintain the website with all of our core furniture ranges and some key homeware items - but please contact us if there’s something you’ve seen in store that isn’t on here, or if there’s something specific you’re after. We’re always happy to help!